FAQs

Questions couples ask us

If yours is not here, call us on 01884 252777 or send an enquiry, and we will answer it properly.

No. 01 Planning

Dates, viewings and collections

How do we check whether our date is free?

Send us an enquiry with your date, or a few dates you like, and our wedding coordinator will let you know. You can also book a viewing straight into our online calendar.

Can we come and look round?

Of course. Book a viewing in our online calendar, or call us on 01884 252777 and we will find a time.

What is included in your wedding collections?

Each of our three collections includes a civil ceremony in the Atrium, a three-course wedding breakfast, drinks for the reception and the toasts, the Sitting Room, Atrium and private bar for the evening, an evening buffet and a dedicated wedding coordinator. The full details and prices are in our brochure, and every collection can be changed to suit you.

Will we have a wedding coordinator?

Yes. Every wedding has a dedicated wedding coordinator, Claire Lofts, who plans the day with you from your first visit and is there on the day itself.

How many guests can you hold?

Up to 100 guests for the ceremony and the wedding breakfast. Evening numbers: TBC.

Is the hotel exclusive use?

We are a working hotel, so the restaurant and main bar stay open to other guests. The Atrium, the Sitting Room and a private bar are reserved for your wedding.

No. 02 On the day

The ceremony and the party

Can we get married outside?

Yes, under the Pergoda in our garden, with your guests seated on the lawn.

If it rains and we have booked an outdoor ceremony, what happens?

We move the ceremony inside. Not a problem.

How late can the party go on?

There is live music until midnight.

Can we have fireworks?

Unfortunately, we’re unable to allow fireworks due to our neighbouring village and the nearby farm animals.

Can we arrive by helicopter?

Yes, we have our own helipad. Speak to our reception team to book the landing, and complete the helicopter landing form before you arrive.

Can our dog be part of the day?

We are a dog-friendly hotel. Dogs are welcome in the bar, and our dog-friendly bedrooms are in the Gatehouse. Talk to your coordinator about the day itself.

No. 03 Food and drink

The kitchen and the bar

Can we bring our own caterers?

Unfortunately, we don’t allow external caterers, as we have a talented and experienced kitchen team who provide all of our catering in‑house.

Can you cater for allergies and dietary needs?

Yes. Tell us about any allergies or dietary needs when you choose your menu and our kitchen will look after them. A full list of allergens is available on request.

Can we have a cheese wedding cake?

Yes. We can build a tiered cake made entirely of West Country and English cheeses of your choosing, which then becomes a cheese buffet for the evening.

Who runs the bar?

Our own bar team. Local ales come from Exeter Brewery, and our wines come through Christopher Piper Wines of Ottery St Mary.

No. 04 Staying and getting here

Rooms, the spa and finding us

Can our guests stay at the hotel?

Yes. We have 26 bedrooms, and breakfast is included in every room rate. The Classically Chic and Simply Stunning collections include the Bridal Suite for your wedding night.

Is there a hair salon or spa?

Both. There is a hair salon in the hotel, and Spa Maroc has packages for brides and hen parties, including Bride and Bubbly.

Is there parking?

Yes, free parking for 45 cars.

How do we find you?

Use EX16 7RA in your sat nav, and turn left when you reach Bolham School. We are only minutes from Junction 27 of the M5.

Arriving by helicopter? Download the landing form (PDF).

Still wondering about something?

Ask us anything. Claire Lofts, our wedding coordinator, will come back to you herself.

Get in touch