Hotel booking terms and conditions

The terms and conditions detailed below apply to all online bookings at www.hartnollhotel.uk or via the hotel phone booking service or via email.

When you make a booking, your contract (which shall include these terms and conditions) will be with Hartnoll Hotel, Bolham, Devon, EX16 7RA (referred to in these terms and conditions as “Hartnoll Hotel”).

All rates featured on the Hartnoll Website are offered subject to availability and Hartnoll Hotel reserves the right to refuse any booking for good reason.

Pricing

All prices shown online are in £’s per room per night (unless otherwise stated) based on 1 or 2 people sharing a twin or double room for one or more consecutive night stays, except for certain holiday periods where a minimum 2, 3 or 5 night stay may apply. These rates apply to pre-booked leisure stays only.

All prices include Value Added Tax at the current prevailing rate.

Prices are subject to change without notice. However, your price is guaranteed once you are given a confirmation number.

For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay (including, by way of example only, in respect of your use of the hotel’s bar and the costs of external telephone calls from your room). Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with Hartnoll Hotel that you irrevocably authorise Hartnoll Hotel to debit your credit or debit card (see ‘Deposits and Pre-payments’ below) for the amount of any shortfall.

What the Price Includes

Website prices include twin or double bedrooms with TV, direct dial telephone and private en suite bathroom and breakfast.

The prices shown online are not valid in conjunction with any other offer and, until you have received your confirmation number, are subject to change without prior notice. References to midweek rates are for Sunday through to Thursday nights and weekend rates apply for Friday and Saturday Nights.

Availability

Availability of rooms at the rates shown online may be limited and/or restricted to certain periods.

During major sporting events, social events, conferences and exhibitions, the same rates may not be available.

Children

Children from the ages of 5 to 16 will be charged at £30.00 per child per night (this covers the cost of bed & breakfast. All other meals will be charged for as taken), when sharing a room with 2 paying adults where a suitable room is available. Availability of suitable rooms is limited and portable beds may need to be used where such accommodation is sought. The hotel concerned will determine whether a room is suitable for the purpose of this offer. Feature rooms are excluded from this offer. Children staying in their own room will be charged at the full rate.

Baby Sitting

At our hotel, baby sitting services are not provided.

Guests with Impaired Mobility

Guests with impaired mobility or other particular requirements should check with their chosen hotel in advance that their requirements can be met.

Please call the hotel direct for details.

Dogs

Some of our Gate House rooms are able to accommodate dogs for a small charge of £15 per dog per night.

Car Parking

Car Parking is FREE at the Hartnoll Hotel.

Checking In and Out

Arrival and Departure

Hotel rooms are available from 14.00 hrs on the day of arrival. Rooms must be vacated by 11am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager. For certain of our hotels, these times may differ. Please ask for details of the arrival and departure times when making your booking.

Booking Information

Book on-line at www.hartnollhotel.uk .

Our Central Reservations Team (01884 255 777) is available to take your booking 7 days a week.

If you make a booking through Hartnoll Hotel Reservations or direct with the hotel, you will be asked to guarantee your booking with a valid debit/ credit card.

Deposits and Pre-Payments

Deposits and pre-payments are required for the rates featured online at a rate of £25 non refundable deposit per night per room or full rate if less than 7 days prior to booking. (unless you are settling your account in cash, see under ‘Balance of Monies Outstanding’ below). However, you will be asked to guarantee your booking with a valid credit or debit card. Outstanding balance is taken on departure or in the event of cancellation otherwise than in accordance with our cancellation terms. See under ‘Cancellations and Amendments’ below for details on cancellations.

Balance of Monies Outstanding

Prior to your departure from the hotel you will be required to settle your bill.

On arrival you will be asked to produce a valid debit or credit card for the hotel to take an imprint. If you are settling your account in cash, you will be asked for a deposit to cover the cost of your room for your stay (and any extras which you may incur in the hotel will not be chargeable to your room account). Hartnoll Hotel accept all major credit/debit cards, including MasterCard,Visa but NOT American Express.

Cancellations and Amendments

All cancellations must be made in accordance with our cancellation terms.

A NON refundable deposit of £25 is required upon booking a room per night at the hotel. 7 days prior to any booking then full payment is required. If cancelling within days 7 full payment is required.

Whilst every effort is made to fulfil any particular requests, which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.

In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:

* accept the changed arrangements as notified; or

* make alternative arrangements with Hartnoll Hotel; or

* cancel your reservation and receive a full refund of any monies which you have paid to Hartnoll Hotel in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).

For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.

Complaints or Comments

Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that it can be resolved at the time.

Problems which cannot be resolved there and then should be notified in writing within 14days of your stay to Hartnoll Hotel, Bolham, Devon. EX16 7RA

General Information

Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.

Hartnoll Hotel shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.

For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company’s liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company’s liability in any manner which would be unlawful.

These terms and conditions shall be subject to the laws of the jurisdiction in which the hotel for which you make your booking is situated.

Wedding terms and conditions

Confirmation, Deposits and Payments

Provisional bookings will be held for a maximum of 14 days
A non-refundable £1,000 deposit is required to secure a date, along with this contract signed and dated.
6 months prior to your Wedding Date, 50% of the total estimated cost of your event is due, the balance is due 60 days prior to the Wedding date. Any extras are to be paid for on the day.

Catering & Accommodation

If you require all, or the majority of our bedrooms, we require a £1,000 deposit:

a. If you are paying for the accommodation, then this will be deducted off the final cost of your bill. If you cannot fill all of the bedrooms, you must release them to the public 3 months prior to the date.

b. If your guests are settling their own accommodation, they must each pay a £25 deposit to secure their own booking. They are then subject to our standard booking terms & conditions

c. Where guests have not paid appropriate deposits the Bride and Groom will be responsible for payment. (Where cancellation hasn’t been made 3 months prior)

Final Catering arrangements and numbers are due 14 days prior to the function.

a. We do not allow food (Wedding Breakfast or Evening Reception) to be ordered for less than the number of guests attending

We do not allow outside caters with the exception of: Wedding Cake, Favours, and Chocolate Fountain/Sweet Stall.
The hotel may, by prior arrangement allow guests to provide their own wine for the duration of the wedding breakfast, subject to corkage fees. No alcohol can be provided by guests for consumption after 7pm

Use of the Hartnoll Hotel

Client agrees to comply with all licensing, health and safety and other regulations relating to the hotel
The client will have access to the rented space from 8 am on the day of Event for outside vendors (i.e. Florists) to set up. Access the night prior is subject to availability.
Client agrees to stay within the parameters of their rental space unless permission is granted on the day of the event (other spaces are not rented or permission is granted)
The Hartnoll Hotel agrees to provide Dumpsters, Rest Room Paper Products, and on site supervision before, during and after the event.
Client agrees to use our own vendors as caterers, waiting staff and bartenders for food, alcohol purchased and services. Strictly no Self-serve bars
Client agrees to use their own vendors for flowers, photography, Videography, cake, daytime music, transportation and miscellaneous.
The Hartnoll Hotel reserves the right to inspect and control parties, meetings, receptions etc. Client is expected to keep music entertainment at a reasonable level throughout the course of the event. The Hartnoll Hotel reserves the right to monitor and adjust sound levels to an appropriate level.
Only approved Personnel are allowed to access lighting, electrical and behind the scenes areas. Staff will be available prior to, during and after the event to operate the facility and equipment safety & efficiency.
Evening Discos must be booked via the hotel, all other entertainment must be pre-approved by the hotel before the client enters into a contract with them to verify the providers Public Liability Insurance and PAT Testing of equipment
Live Music providers must adhere to our guidelines on acceptable sounds levels and no smoke or mist is permitted. Failure to comply with our guidelines may result in termination of the event and no refund payable
Bouncy Castles and other third party attractions must be supervised by the supplier at all times and may incur a surcharge for electricity consumption
Fire exits, Aisles and Equipment cannot be blocked. All decorations made of non-combustible materials. Any activities or decorations involving the use of open flame are prohibited with the exception of The Hartnoll Hotel’s centrepieces, or items that are pre approved by The Owner or Management.
Smoking is strictly not permitted inside the building at The Hartnoll Hotel.
The Owner or Management must approve use of the following; tape, pins, staples, nails, balloons, birdseed, flower petals, bubbles, confetti etc prior to their use.
The Wedding Coordinator will be present on the day of your Wedding, to coordinate the Ceremony and Wedding Breakfast for up to 8 hours. Thereafter normal Duty Management and bar staff will assist with the Evening Reception.
The Main Bar, Conservatory and Lounge are public areas and are not available for exclusive use. Rooms that are available for Wedding Hire exclusively are the Atrium (Available for 8am).
The Client, and their guests agree to:

a. Comply with all licensing, health and safety and other regulations relating to the Hotel.

b. Not consume any food or drink that hasn’t been supplied by the hotel (unless The Hotel has been made aware, i.e. Wedding Cake or Favours)

c. Not act in a disorderly or abusive manner towards other guests or members of staff and comply with any reasonable request by any member of staff.

We recommend all Clients arrange wedding insurance cover, The Hartnoll Hotel cannot accept liability for any loss or damage to the personal property of the clients, or their guests while on the premises. The Client will be liable for any loss or damage sustained to The Hartnoll Hotel, including furnishings by themselves, or a guest of their party.

Cancellation by Client

Any notification of cancellation must be made in writing, and is effective from the date received at the Hartnoll Hotel

If cancellation is made over 9 months from the Event date, all deposits will be forfeited unless the date is booked by a third party on no less favourable terms.
If cancellation is made between 6 and 3 months of the event date, 50% of the estimated total cost will be payable, and initial £1,000 deposit remains non refundable
If cancellation is made 3 months or less to the date of event, total payment of the event will be payable.

In the event of a cancellation, both parties signed will be jointly responsible for any monies owed.

Cancellation by Hartnoll Hotel

The Hartnoll Hotel may cancel an event in the following circumstances

If the Hotel or part of its grounds is forced to closed due to uncontrollable external factors, i.e. Natural Disaster or Public Emergency.
If the Client becomes insolvent
If the Client is more than 14 days in arrears with any payment due to the Hartnoll Hotel

Spa Maroc terms and conditions

We warmly welcome you to Spa Maroc! To ensure that you have a pleasant and enjoyable experience with us, we kindly request that you take a moment to review our terms and conditions prior to making your booking.

Patch Test: For your safety and comfort, we require a patch test 48 hours prior to any eye tints. This is to ensure that you do not have any allergies or adverse reactions to the products we use.
Pregnancy Policy: For the safety of both mother and baby, we kindly ask that no pregnant woman use our thermal suite facilities.
Group Bookings: We welcome group bookings. In case you need to change the date, we are happy to accommodate and move the booking to a later date.
Age Limit: To maintain a serene and relaxing atmosphere, we have a minimum age requirement of 16. Children under 16 years old are not allowed to use our facilities.
Full payment is due at the time of booking.
Cancelation policy: Payments are non refundable. Should you wish to change or amend an existing booking, We will provide an option to change your date and re-book an alternative date at no additional cost, when this request is made a minimum of 72 hours prior to your visit to Spa Maroc. Please note, this option is only honoured once.

We hope that you have a wonderful and rejuvenating experience with us at Spa Maroc. Please do not hesitate to contact us if you have any questions or concerns about our terms and conditions.

Terms and conditions